Account deletion checklist

Before you delete your Figma account there are a few things you must do:

Cancel your subscriptions

Your subscriptions are not automatically canceled when you delete your account. If you are on a paid Professional plan, you must cancel your subscription before you can delete your account.

If you are paying for a team with other active users, you can update the billing information for the team or downgrade to the free Starter plan so your collaborators don’t lose access.

We also recommend that you download your Figma invoices to retain a copy for accounting purposes as these won’t be accessible after deleting your account.

Export your designs

Figma uses proprietary file formats (.fig, .jam, and .deck), which can only be opened in Figma Design, FigJam, or Figma Slides. If you think you’ll use Figma again in the future, you can save copies of your files in these formats. If you’re planning to move content to another tool, you can export it in a variety of file formats:

• Export from Figma Design
• Export from FigJam
• Export from Figma Slides

Transfer ownership

If you are the owner of any teams, projects, or files within teams or projects, we recommend that you transfer ownership before deleting your account.

• Transfer ownership of a team →
• Transfer ownership of a project →
• Transfer ownership of a file →

If you delete your account before transferring ownership, the following occurs:

• Teams you own: The team becomes ownerless. The projects and files inside ownerless teams are still available to everyone with access to the team. Organization and workspace admins can claim ownership of ownerless teams.
• Projects you own: The project becomes ownerless. The project and files in it are still accessible by members and guests. Team owners and admins can claim ownership of ownerless projects.
• Files you own in teams or projects: The file becomes ownerless. Ownerless files cannot be claimed but are still accessible by those with file access. If the file only has can view access set, team owners and admins can join the file with can edit access and grant can edit access to other users.
• Files in your drafts:
  • Starter plan: Files in your drafts become inaccessible. To prevent this, move the file to a team and transfer ownership to another user.
  • Professional, Organization or Enterprise: Draft files are collected into a project accessible only by admins. 

If you want to permanently delete any files outside of your drafts, you can manually delete these files before deleting your account.

Delete your account

You can delete your account from your account settings.

1. Log in to Figma. 
2. From the file browser, click your name at the top-left of the screen to open the account menu.
3. Select Settings.
4. From the Account tab, scroll down to the Account section at the bottom of the page.
5. Click Delete account to start the process.
6. Follow the on-screen prompts to delete your account.

Refund policy

If you cancel your subscription, you will not receive a refund of any portion of the fee paid for your annual term, except in limited cases as described in our Renewal & Cancellation terms for Online Purchases. You will be responsible for all subscription fees (plus any applicable taxes and other charges) incurred for your annual term.

For customers that have signed an order form, there are limited termination and refund rights which are outlined in your agreement with Figma. 

To request a refund, submit a request through our contact form.

1. Select Account and file management from the list of issues.
2. Select Delete account.
3. Include details of your request and your country of residence in the description box.

With that said, if for any reason you’re unhappy with Figma, please let us know. Contact us via the inside the app, or submit a request through our contact form, give us a detailed account of what happened, and we’ll work with you to make sure you have the best experience possible.