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Troubleshoot

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

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General
  • Troubleshooting checklist
  • Reduce memory usage in files
  • My files are not opening
  • Adjust your network settings
  • There are additional charges in my Figma bill
  • Troubleshoot AI tools in Figma
  • Clear the Figma desktop app cache
  • Troubleshoot opening links in the Desktop app
  • Connection or server error 403
  • Error 404 when loading Figma files
  • Figma is blocked by Zscaler
  • Troubleshoot Arkose captcha

Fonts
  • Troubleshoot the Figma Font installer
  • Uninstall the Figma font helper
  • Access and troubleshoot missing Adobe fonts in Figma Design
  • Missing font alert in Figma Design
  • Manage conflicting fonts

Images
  • Image loading and performance

Audio
  • Troubleshooting audio

Figma Make
  • Troubleshoot in Figma Make

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