Last Updated February 15, 2024

This article applies to users covered by the European Union’s Digital Services Act (DSA), who have had their content removed from Figma’s websites or services (the “Figma Platform”) by Figma. When this happens and you disagree with our decision, you may be able to refer your matter to an out-of-court dispute settlement body.

Learn more about content and account moderation at Figma →

What is an out-of-court dispute settlement body under the DSA?

Out-of-court dispute settlement bodies are independent bodies with the means and expertise to consider the issues brought to them. The DSA requires that each Member State certify out-of-court settlement bodies to handle eligible disputes.

No out-of-court settlement bodies have been certified at this time. We will update this page as information becomes available.

What types of complaints are eligible for out-of-court dispute settlement under the DSA?

Matters may be referred to a certified out-of-court dispute settlement body in the following circumstances:

• The visibility of your content, your ability to monetize content, or your account has been restricted because Figma determined that your content was illegal or violated one of our policies;
• You reported content that you believe violated the law or our policies and Figma did not remove the content; or
• You are a trader on one of our online marketplaces who has been rejected or suspended for failing identity verification.

How will Figma comply with this process?

Figma will work with the out-of-court settlement body where required by law. Figma is not bound by any decisions made by these out-of-court settlement bodies.

The exact process for seeking out-of-court settlement resolution has not yet been established, and the process may vary depending upon the Member State. We will update this page as information becomes available.

You also have the option to pursue your claims in court. If you have legal questions or wish to examine legal options that may be available to you, you may want to consult with your own legal counsel.